Refund Policy

Returns & Refunds

At LUMBREST, your satisfaction is important to us.
If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

30-Day Comfort Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

If these conditions are met, we will process your refund accordingly.

How to Request a Refund

To start a return or refund request, please contact our support team at:

📧 support@lumbrest.com

Please include:

  • Your order number
  • A brief explanation of the reason for your request

Our team will review your request and provide clear instructions for the next steps.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Please allow 5–10 business days for the refund to appear on your statement

Shipping Costs

  • Shipping fees are non-refundable, unless the return is due to a defective or incorrect item
  • Return shipping costs are the responsibility of the customer, unless otherwise stated

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will review the issue and, if confirmed, offer a replacement or refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Any non-returnable items will be clearly identified on the product page.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank or payment provider
  • Contact your credit card company
  • Reach out to us if you need assistance

We’re here to help.

Our Commitment

We aim to make every experience with LUMBREST positive, transparent, and respectful.
Your trust matters, and we stand behind the products we offer.